Delivery Proof & Damaged Packages

Delivery disputes: a rapidly growing problem

With the rise of e-commerce, delivery-related disputes have surged. Damaged packages, missing contents, non-conforming items: every day, thousands of consumers and merchants find themselves unable to prove what they received or sent.

Delivery-related complaints represent a growing share of consumer disputes worldwide. The problem is especially frustrating because individual amounts are often too small to justify legal proceedings, but significant enough to represent a real loss.

The evidence problem in delivery disputes

When a package arrives damaged, consumers hit a wall:

• The carrier claims the package was in good condition at delivery
• The seller claims the product was intact at shipment
• The consumer has no dated proof of the package's condition at reception

Without reliable photographic evidence, it is the consumer's word against the carrier's and seller's. Photos taken with a standard smartphone are easily challenged: nothing proves they were not taken after damaging the product yourself.

The solution: document with certified photos

Truth-Check allows you to create irrefutable proof of a package's condition at the exact moment of reception. Here is how to proceed:

Step 1: At package reception

Before opening the package, open Truth-Check and photograph the exterior packaging. If damage is visible (crushed, torn, or wet cardboard), document it from multiple angles. The certificate will prove these photos were taken at your address, on the delivery date and time.

Step 2: At opening

Photograph the package contents immediately after opening. Document the state of padding, the product, and any visible damage. Each photo is certified with a timestamp and location.

Step 3: Detailed documentation

Take close-ups of each damage: scratches, cracks, missing parts, product different from order. The more detailed your evidence, the stronger your claim will be.

Step 4: Filing a claim

Attach Truth-Check verification links to your claim with the seller or carrier. These certified proofs are far more convincing than a simple email with photo attachments.

Protection for sellers and merchants

Photo certification is not just for consumers. Sellers and e-commerce merchants benefit greatly from documenting product condition before shipment:

• Before packaging: certify the product's condition to prove it was intact at departure
• After packaging: document the quality of packaging and padding
• At carrier handoff: prove the package's condition at the time of pickup

In case of an abusive customer claim, these certified proofs effectively protect you.

The legal framework

Under consumer protection law, the seller is responsible for goods until effective delivery to the consumer. However, to exercise this guarantee, the consumer must be able to prove that the damage existed at reception. This is precisely what Truth-Check certified photos enable.

For merchandise returns, the situation reverses: the consumer must prove they are returning the product in acceptable condition. Photographing the product before return with Truth-Check protects you against seller disputes upon receiving the return.

Photo certification transforms delivery disputes into simple and quickly resolvable matters. No more debating the date or authenticity of evidence: everything is verified, certified, and accessible in one click.